Terms of Service

Effective Date: November 10, 2025
Operator: TitanVPN (Representative: Kyungjun Lee)

Article 1 (Purpose)

These Terms of Service (“Terms”) define the conditions, procedures, rights, obligations, and responsibilities for using VPN and related internet services (“Service”) provided by TitanVPN (“Company”).

Article 2 (Definitions)
  1. “Service” means VPN connections, account management, secure communications, and related online services provided by the Company.
  2. “Member” means an individual or entity who agrees to these Terms and completes registration.
  3. “Account” means an email-based login ID used to identify a Member.
  4. “Suspension” means temporarily restricting a Member’s access to the Service.
Article 3 (Effect and Amendment of Terms)
  1. These Terms take effect upon announcement via the Service screen or other means.
  2. The Company may amend these Terms within applicable laws and will notify Members at least seven (7) days prior to enforcement.
  3. If a Member disagrees with amended Terms, they may withdraw; continued use constitutes consent.
Article 4 (Formation of Service Contract)
  1. A contract is formed when a Member agrees to these Terms and the Company approves the registration.
  2. The Company may refuse or cancel registration if:
    1. a false identity is used;
    2. another person’s information is used;
    3. the Service is interfered with or intended for unlawful use;
    4. registration is attempted from IPs/networks suspected of crimes, hacking, spam, illegal gambling, or phishing;
    5. competent authorities (law enforcement, ISP, CERT, etc.) have notified that the IP/account was involved in malicious or unlawful traffic.
  3. To ensure security, the Company may preemptively restrict access or verification from high-risk IPs, countries, or networks.
Article 5 (Company’s Obligations)
  1. The Company endeavors to provide stable and continuous Service.
  2. The Company protects personal data per applicable laws and maintains a separate Privacy Policy.
  3. In case of errors or technical issues, the Company will attempt prompt recovery.
Article 6 (Members’ Obligations)
  1. Members shall not:
    1. steal/falsify information;
    2. hack or reverse-engineer the Service, servers, or software;
    3. use the Service for illegal gambling, pornography, spam, phishing, or other unlawful acts;
    4. defame, harass, or infringe upon others’ rights.
  2. Members bear full legal responsibility for violations; the Company is not liable for resulting damages.
Article 7 (Provision and Modification of Services)
  1. The Company may modify Service content for business/technical reasons.
  2. Major modifications are announced in advance; otherwise, post-notification may apply.
  3. Free services may be modified or discontinued without prior notice.
Article 8 (Usage Restrictions and Suspension)
  1. The Company may restrict or suspend Service without prior notice if:
    1. illegal/criminal acts are engaged in or suspected;
    2. others’ rights/interests are infringed;
    3. significant network load or security threats occur;
    4. lawful requests from authorities exist (e.g., warrant, subpoena, court order);
    5. excessive traffic beyond normal limits degrades quality;
    6. unauthorized scripts/automation overload the network;
    7. permitted simultaneous devices are exceeded or accounts are shared;
    8. access occurs from IPs/networks suspected of illegal activity;
    9. authorities/CERT identified the IP/account as a malicious source.
  2. For excessive usage, the Company may enforce FUP measures such as throttling (QoS), concurrent-session blocking, or temporary suspension.
  • Example: Monthly data over 300 GB / 500 GB may be limited to 10 Mbps / 5 Mbps, respectively.
  • Example: 1-device plan 300 GB; 2-device 600 GB; 3-device 900 GB; 6-device 1.8 TB.
  1. Thresholds may change for optimization; major changes will be announced on the website.
  2. When feasible, the Company will notify reasons/procedures unless prohibited by legal/security requests.
  3. The Company is not liable for damages absent willful misconduct or gross negligence.
Article 9 (Personal Data Protection)
  1. The Company complies with applicable data-protection laws.
  2. Personal data handling follows the “TitanVPN Privacy Policy.”
Article 10 (Fees and Payment)
  1. Fees are determined by the Company and may change with notice.
  2. Payments may be made via credit card, e-wallet, or bank transfer designated by the Company.
  3. Members must review the refund policy before paying.
Article 11 (Refunds and Cancellations)
  1. Refunds may be requested within seven (7) days of payment if unused.
  2. For partial use/promotions, refunds are prorated by usage/benefits.
  3. Refunds are made to the original method; transaction fees may apply.
  4. All refunds are calculated in KRW and paid only via a domestic Korean bank account.
  5. FX differences for international payments are borne by the Member.
Article 12 (Limitation of Liability)
  1. The Company is not liable for damages due to free services, maintenance, force majeure, network failures, or third-party outages.
  2. The Company is not liable for damages arising from Members’ violations.
  3. Liability is capped at fees paid by the Member in the last three (3) months.
Article 13 (Compensation and Exemption)
  1. Members who violate these Terms and cause damages must compensate the Company.
  2. The Company is not responsible for suspensions requested by lawful authorities.
Article 14 (Governing Law and Jurisdiction)

These Terms are governed by the laws of the Republic of Korea; disputes lie with the exclusive jurisdiction of the Daejeon District Court.

Article 15 (Service Usage)
  1. Service begins upon approval and payment confirmation.
  2. If activation is prevented by technical issues, notice is given via website/app.
  3. Members ensure device compatibility; the Company is not liable for outdated hardware/software.
  4. Client or auxiliary software installation may be required.
Article 16 (Provision and Suspension)
  1. Services include:
    1. VPN access;
    2. Additional services developed or partnered by the Company.
  2. The Company may modify/discontinue services with notice.
  3. Paid plans are provided for fixed terms as posted.
  4. Temporary unavailability may occur for:
    1. maintenance/replacement/inspection;
    2. response to hacking/instability/abnormal behavior;
    3. legal prohibitions;
    4. force majeure (disasters, blackouts, etc.);
    5. mergers/transfers/major restructuring;
    6. suspension by telecom operators.
  5. Planned maintenance may be announced ≥24 hours in advance.
  6. Emergency suspensions may occur without prior notice.
  7. The Company is not responsible for damages related to free services unless gross negligence exists.
  8. For unannounced outages > 3 hours/day, paid users may receive triple the downtime in free extension time.
  9. Service termination with 30-day prior notice is permitted for major operational needs.
  10. No refunds for free or non-refundable plans.
Article 17 (Information Collection and Disclosure)
  1. The Company displays trade name, registration number (if any), and other legal information on its website.
  2. Notifications may be via registered email or website announcements.
  3. The Company may store/view payment and usage logs only for legitimate purposes (support, compliance, quality, security).
  4. Non-personal technical data (device specs, error logs) may be collected for stability and improvement.
  5. Optional data for improvements may be requested; Members can accept or decline.
Article 18 (Coupon Service)
  1. The Company may offer free/paid coupons via website/app.
  2. Conditions (validity, device limits, payment options) are specified.
  3. Paid coupons may be canceled within seven (7) days if unused (subject to legal limits).
  4. Violations may lead to cancellation or service restriction without liability absent the Company’s gross negligence.
Article 19 (Advertisements)
  1. The Company may display advertisements on websites, apps, or emails.
  2. The Company is not responsible for losses arising from interactions with advertisers.
Article 20 (User Content Management)

To maintain sound communication and efficient operations, the Company may delete, move, or refuse postings violating Article 19 or Article 6.

Article 21 (Responsibility for Use)

Members may not conduct commercial activities using the Service without written consent, and the Company is not liable for outcomes of illegal activities (e.g., hacking, distribution of illegal software, obscene/illegal advertising).

Article 22 (Payment Methods)
  1. Members may pay via methods provided by the Company (credit card, mobile payment, gift card, real-time transfer, etc.); the Company does not charge extra fees beyond the goods/services price.
  2. Upon purchase, the Company sends a confirmation; Members may request modification/cancellation prior to use (if payment already made, Articles 11 and 23 apply).
Article 23 (Cancellation and Refund Procedures)
  1. If provision is impossible (e.g., stock/system issues), the Company notifies promptly and refunds within seven (7) business days if prepaid.
  2. Cancellations are allowed within 7 days if unused; card approvals are reversed.
  3. After 7 days, cancellations are unavailable except for substantial operational faults attributable to the Company; refunds or exchanges are provided accordingly.
  4. All refunds are calculated in KRW and paid only to domestic bank accounts in Korea.
  5. FX differences for overseas payments are borne by the Member.
Article 24 (Disclaimer and Damages)
  1. The Company is exempt where force majeure prevents service provision.
  2. The Company is not responsible for transactions between users or with third parties.
  3. Posters are responsible for the accuracy/reliability of their content; disadvantages from free service use are borne by the Member.
  4. Losses from poor credential management or third-party misuse are the Member’s responsibility.
  5. Members who violate these Terms shall indemnify and hold the Company harmless from all losses.
Article 25 (Consent for Use of Credit Information)

Where the Company needs to provide/use personal credit information under applicable laws, it will obtain separate consent and disclose purpose, scope, and retention period.

Article 26 (Dispute Resolution)
  1. The Company and Members will endeavor to resolve disputes amicably.
  2. Failing resolution, disputes are handled by the Daejeon District Court under Korean law.
Supplementary Provision

These Terms take effect on November 10, 2025, and replace prior versions.